ESOFT Metro Campus (Pvt) Ltd has adopted the following refund policy with respect to refunds for fee-paying students studying in the entire ESOFT Branch Network. ESOFT may refund any fees paid to ESOFT only under special circumstances, which fall under the following criteria:

Category A: Failure by ESOFT to offer the course as advertised. Specifically:

• ESOFT has discontinued the program at the Student’s registered branch.
• ESOFT has decided not to commence the scheduled batch.
• ESOFT has postponed the commencement of the batch the Student registered for, and the Student does not agree to wait.
• ESOFT has significantly changed the schedule of the batch that the Student registered for, and the Student cannot attend classes.

Category B: : The Student reverses the decision to pursue the course. Full refund claims under this clause are acceptable only if such request is made in writing, at least 7 days prior to the scheduled commencement of the course. Documentary evidence and other prescribed documents as specified in this policy will be required to support the claim.

Category C: Medical reasons – The Student is unable to continue the course due to personal medical reasons of a serious nature, which manifested AFTER the registration with ESOFT. Relevant medical Expert should confirm the diagnosis and certify that the student is unable to continue studies, by signing the attached document.

Important Notes:

1. Refund requests under category A must be made prior to commencement or within 7 days of commencement.
2. Refund requests under category A will be processed in full. i.e. 100% of the payment, provided that the student has not attended any of the classes.
3. Reasons for refund requests such as receiving a scholarship, gaining entry to another university (state / non-state / foreign) will be considered under Category B.
4. Refund requests under category C will require evidence in the form of medical records / reports, and a certification from your doctor (confidentiality will be maintained).
5. For refunds processed under category C, the refund amount will be determined by the Refund Committee of ESOFT.
6. Requests for refunds giving migration as the reason will NOT be considered. Migration takes months of planning, and the student should carefully consider whether or not to register at ESOFT. Anyone with migration plans should NOT do a full payment of course fees.
7. Those that register under conditional offer letters and thereafter fail to submit the required evidence of fulfilling the conditions by the cut-off date will not be eligible for refunds. Instead, the registration and associated payments will be transferred to the next available intake.
8. For all categories, Fees paid to external awarding bodies (Pearson, University Partners, etc.) and taxes paid to government or local authorities cannot be refunded, as this is beyond the control of ESOFT Metro Campus.
9. The Registration Fee component of the course fee paid to ESOFT by the student is non-refundable under any circumstances.

REFUND PROCEDURE